Frequently Asked Questions

Ordering & Shipping

  • Orders usually ship within 1–2 business days. Most U.S. customers receive their package within 3–5 business days after shipment.

  • All orders are shipped from our facility in Houston, Texas.

  • At this time, we only ship within the United States.

  • Yes! Once your order ships, you'll receive a confirmation email with tracking details.

Payments & Returns

  • We accept all major credit cards, as well as Apple Pay and Google Pay.

  • Yes. Unopened items can be returned within 30 days of delivery. Please visit our Shipping & Return Policy page for instructions.

  • Contact us at support@dentalmaintenancesupply.com with your order number and a photo of the damage. We'll make it right.

Product Use & Safety

  • Yes — our formulas are designed to work with most major dental equipment brands.

    • Hanadyne™: Before each sterilization cycle or between patients

    • SteriSlick™: Weekly or as needed

    • Vac-U-Lube™: Weekly, or any time valves begin to stick

  • Yes. WonderWash™ is safe for HE machines and both front- and top-loading washers.

  • Yes — none of our products contain bleach or harsh chemicals.

Professional Use & Bulk Orders

  • Definitely. Reach out to info@dentalmaintenancesupply.com to set up bulk pricing or subscription orders.

  • Not at this time, but we are exploring distribution partnerships. Contact us if interested.

Accounts, Policies & Support

  • No account is required, but you’ll have the option to create one for faster checkout and order tracking.

  • You’ll find them in the footer of every page, or by visiting:

  • Email us anytime at support@dentalmaintenancesupply.com or use the Contact Us form. We typically respond within 1 business day.