Effective Date: 11 April 2025

At Dental Maintenance Supply™, we are committed to providing timely, accurate, and reliable delivery. Below you will find the details of our shipping and return policy.

1. Shipping Policy

Shipping Area

We currently ship to customers within the United States only.

Processing Time

Orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be fulfilled the next business day.

Delivery Time

Standard shipping typically takes 3–5 business days after dispatch. Delivery times may vary based on location, weather, or carrier delays.

Shipping Rates

Shipping charges are calculated at checkout based on destination and order weight. Any free shipping promotions or thresholds will be automatically applied.

Order Tracking

A confirmation email with tracking details will be sent once your order has shipped.

2. Return & Refund Policy

Return Eligibility

We accept returns of unopened, unused products within 30 days of delivery. Items must be returned in their original packaging and in resellable condition.

Non-Returnable Items

• Opened or used products

• Final sale or clearance items

• Products damaged due to misuse, improper storage, or neglect

How to Initiate a Return

To begin the return process, email support@dentalmaintenancesupply.com with your order number and reason for return. Return instructions will be provided. Please do not return items without contacting us first.

Refund Processing

Once we receive and inspect your return, a refund will be issued to your original payment method. Refunds typically process within 3–7 business days.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to our error or a damaged product.

3. Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please notify us within 7 days of delivery. Include photos and a description of the issue by emailing support@dentalmaintenancesupply.com, and we will work quickly to resolve it.

4. Contact Information

If you have questions regarding your order, shipping, or returns, please contact us:

Dental Maintenance Supply™
15403 Philippine Street
Jersey Village, TX 77040
Phone: (713) 359-0266
Email: support@dentalmaintenancesupply.com